Frequently
asked ​questions

Retainer Questions

How many times can I get a replacement retainer?

As many times as you wish within your 5 year membership.

What happens if my retainer doesn’t fit?

Simply e-mail us at [email protected] and one of our staff members will be happy to help.

I have a question, now what?

If you have any questions, just reach out to us at [email protected] and we’ll be happy to help!

My retainer didn’t arrive in the mail?

Lab production time, plus estimated shipping time, should result in your retainer arriving within 7-10 business days of your order. If you have not received your shipment please contact us at [email protected]

How long will it take to get my replacement retainer?

Lab production time plus estimated shipping time should result in your retainer arriving within 7-10 business days of your order.

My replacement retainer feels tight. Is this normal?

Yes, this is totally normal. Since it has been close to 10 days since your scan appointment your teeth may have ever so slightly shifted, but after wearing your retainer for a few days this tight feeling should go away.

How long will my retainer last?

As with any appliance worn in the mouth, it can get pretty gross and may eventually even crack. We recommend changing out retainers once every 3 months.

How long should I wear my retainer each day?

Only your orthodontist can accurately answer this question. Generally speaking, however, retainers should be worn as much as possible for the first 4 to 6 months after treatment and thereafter at least 8 hours per day.

How should I clean my retainer?

Brushing it gently with a toothbrush and toothpaste. You may also soak it in denture cleaner as instructed by your orthodontist. Do not put your retainer in boiling water or the dishwasher – it will melt!

Scanner Questions

How do I get my scan?

After you register and place your first retainer order, one of our Scan Providers will contact you to schedule your 3D scan appointment.

What qualifications does my scanner have?

Our 3D Scan Providers are doctors, dental assistants, and dental hygienists. All of them have been fully certified and trained in intra-oral 3D scanning. Our Forever Aligned Club Scan Providers can also help answer any questions you may have about your service, the scanning process, and 3D scanning technology.

How long does the scanning appointment take?

Your scan appointment should take about 15 to 20 minutes.

Does an intra-oral 3D scan hurt?

No. The intra-oral 3D scanner captures thousands of pictures per second of your teeth and gums to create a digital file of your smile – absolutely no pain involved!

Where is the scanner center located?

We have lots of scanning centers!  After you’ve registered and ordered your first retainers, the scanning center closest to where you live will contact you to set up your appointment.

I am already a Forever Retainer member and I have already had my scan, but recently I had dental work and now my retainer no longer fits?

Your new dental work has probably shifted your teeth and this is why your retainer no longer fits.  To request a rescan please call or email our customer service staff and we will be happy to organize a new scan for you. [email protected] or call  (706) 890-4040

Learn how and why retainers work

What are retainers?
A retainer is a piece of plastic that is custom-made for each individual. A retainer fits over your teeth and keeps your teeth in place.

Retainers are very common. In fact, almost all people who have finished orthodontic treatment are given a retainer to wear by their orthodontist in order to keep their teeth from shifting. There are also other uses for retainers like closing small gaps in teeth, helping speech problems, and solving certain other medical issues.

Forever Retainers are created from clear, flexible plastic which is thermoformed over a 3D printed model of your teeth.

What do retainers do?
Retainers hold, or retain, your teeth in their final position after active orthodontic treatment is completed.

Typically, for the first 4 to 6 months a retainer should be worn as much as possible, while beyond that it is fine to wear retainers when you sleep only, however, your orthodontist is the only one who can specifically instruct how to wear your retainers.

Why are retainers important?
Retainers are just as important as the braces that straightened your teeth. After successful completion of orthodontic treatment, it’s the retainer’s job to keep teeth from shifting back to wear they started from. Failing to wear your retainer can lead to teeth moving, or shifting, and in some cases can result in another round of orthodontic treatment!
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